PRIVACY POLICY

1. Introduction

Locked In Construction LLC (“Locked In Construction,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://lockedinconstruction.com, request an estimate, contact us, schedule a consultation, submit an advertising lead form, or otherwise interact with our residential construction and remodeling services.

We serve customers in Baltimore City, Baltimore County, and surrounding Maryland counties.

Where applicable law requires consent for the collection or use of personal information, cookies, or advertising technologies, we will request that consent separately. Visiting our website does not by itself constitute consent to optional tracking or marketing communications.

2. Information We Collect

Information you provide

We may collect information you choose to provide, including:

• Name, email address, telephone number, and preferred contact method.
• Property address and project location.
• Details about requested construction, remodeling, roofing, repair, maintenance, or renovation services.
• Project descriptions, photographs, documents, appointment preferences, and estimate requests.
• Communications sent through our website, email, telephone, scheduling tools, Google Ads lead forms, and Meta instant lead forms.
• Information needed to prepare proposals, administer construction agreements, and provide requested services.

Please do not submit payment card information or sensitive personal information through ordinary website forms.

Information collected automatically

Depending on your settings and our website configuration, we or our service providers may collect:

• IP address and approximate location derived from it.
• Browser, device, operating system, and language information.
• Pages visited, referring websites, click activity, and website interactions.
• Visit timestamps, campaign attribution, and conversion events.
• Cookies, online identifiers, and advertising identifiers where applicable.

Information from other sources

We may receive information from advertising platforms, analytics providers, call-tracking services, scheduling providers, CRM systems, referrals, and other lawful sources. For example, Google or Meta may transmit information you submit through their lead forms so we can respond to your inquiry.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and estimate requests.
• Contact you about requested services, appointments, and projects.
• Evaluate project requirements and prepare proposals.
• Provide construction, remodeling, repair, maintenance, and related services.
• Administer contracts, payments, warranties, and project records.
• Schedule consultations and send service-related updates.
• Measure website performance and advertising effectiveness.
• Improve website functionality and customer experience.
• Detect fraud, maintain security, and protect legal rights.
• Comply with legal obligations and resolve disputes.
• Send promotional communications where permitted and where any required consent has been obtained.

We will not use information for materially different purposes without providing any notice or obtaining any consent required by law.

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies. The following descriptions apply only to services that are actually installed and enabled.

Google Analytics 4

We may use Google Analytics 4 to understand website traffic, visitor interactions, and marketing performance.

Google privacy information: https://policies.google.com/privacy

Google Ads

We may use Google Ads conversion tracking to measure actions such as estimate requests and contact-form submissions following advertising interactions.

Meta Pixel and Meta Conversions API

We may use the Meta Pixel and Meta Conversions API to measure the performance of our Facebook and Instagram advertising campaigns.

Meta privacy information: https://www.facebook.com/privacy/policy/

Call tracking and CRM providers

We may use call-tracking and CRM providers to manage inquiries, identify marketing sources, schedule appointments, and maintain customer records. Calls will not be recorded unless recording is enabled and any legally required notices and consent have been provided.

Cookie preferences and advertising choices

You may manage cookies through browser settings or by emailing camslockedin@gmail.com.

5. How We Disclose Information

We may disclose information to service providers, advertising and analytics partners, project participants (subcontractors, suppliers, inspectors), and for legal/business purposes.

We do not sell personal information for money as a business model.

6. Text Messages, Calls, and Email

If you submit contact information, we may contact you regarding your inquiry, estimate, or project. Submitting a service inquiry does not automatically enroll you in promotional text messages.

Opt out of text messages by replying STOP. Unsubscribe from marketing emails through provided instructions or by emailing camslockedin@gmail.com.

7. Data Retention & 8. Data Security

We retain personal information for as long as reasonably necessary to respond to inquiries, prepare estimates, perform projects, and satisfy legal obligations. We use reasonable administrative, technical, and organizational safeguards.

9. Privacy Rights

Depending on applicable law, you may request access, correction, deletion, or opt-out of processing by emailing camslockedin@gmail.com with the subject line "Privacy Rights Request".

10. Children's Privacy & 11. Third-Party Websites

Our site is for adults seeking residential construction services. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy & 13. Contact Us

We may update this policy periodically. Contact us at:
Locked In Construction LLC
Email: camslockedin@gmail.com
Phone: 443-465-0175
Website: https://lockedinconstruction.com